About Willow’s Runway, LLC
Our Story
Started in 2015 and based out of Gainesville, Florida, Willow's Runway strives to bring you the best prices on designer brand handbags, wallets, and accessories. Our professional buyers constantly monitor and pursue the inventories of designer stores, outlet shops, and high-level department stores in the Eastern United States. They carefully inspect the quality of hundreds of brands and educate themselves on the details of each to ensure that Willow’s Runway carries only the items that we would want to see in our own wardrobes. It is through their diligence that we are able to provide you, the buyer, with the finest products for the best prices.
Our Commitment
i. We at Willow’s Runway are committed to bringing the designer shopping experience to online retail. We understand that buying high-end, designer products online can be stressful. Customers are commonly concerned about product authenticity and the inability to physically feel and try on the items that catch their attention. At Willow’s Runway, we transform online shopping in two ways.
ii. First, each product that we offer comes with a guarantee of authenticity. That guarantee ensures that every item in Willow’s Runway is 100% authentic and that the details of the items that our customers receive are as described in the product images and listing description. Our experts inspect every item that comes into our inventory to ensure their quality and authenticity before posting them to Willow’s Runway.
iii. Second, we offer a rock-solid return policy to further ensure full customer satisfaction. Willow's Runway maintains a 30-day return policy on all items sold in our store as long as the returned item is unused with the original tags attached (if the item is new with tags). During this time, you can inspect and try-on your item to make sure that it is exactly what you were looking for. If you are not fully satisfied with an order, or if it is just not right for you, feel free to contact us and we will be happy to get you started with the returns process.